Return Policy
At Prem Industries India Limited, we are dedicated to delivering high-quality packaging solutions. To ensure clarity and transparency regarding your purchases, please read and understand our Return and Exchange Policy.
1. No Return Policy
1.1 No Return: Prem Industries India Limited operates under a "No Return" policy for most of our products.
1.2 Exclusions: Exceptions to our "No Return" policy are only applicable in cases of defective or damaged items. If you receive a product that is damaged or has a manufacturing defect, please refer to section 2 below for details on our "7 Days Replacement" option.
2. 7 Days Replacement
2.1 Defective or Damaged Items: In the rare event that you receive a product that is defective or damaged, you have the option to request a replacement within 7 days of the delivery date.
2.2 Initiating a Replacement: To request a replacement, please follow these steps:
- Contact our customer support team at ecommerce@premindustries.in or call us at +91 8447247227 within 7 days of receiving the damaged or defective item.
- Provide your order number, a description of the issue, and clear photos or videos showing the defect or damage. This information will help us assess the situation quickly.
2.3 Replacement Process:
- Once we receive your request and the required information, we will review the case.
- Once your request is approved, we will provide instructions on returning the damaged or defective item.
- Upon receiving the item and confirming the issue, we will ship a replacement to you as soon as possible. If the exact item is out of stock, we will offer a suitable replacement or a refund, based on your preference.
- We hereby clarify that any shipping costs related to replacements shall not be borne by us. Such expenses shall remain the responsibility of the customer.
3. Privacy
3.1 Personal Information: In the rare event that you receive a product that is defective or damaged, you have the option to request a replacement within 7 days of the delivery date.
4. Contact Information
If you have any questions or need assistance with a replacement or warranty claim, please contact our customer support team at ecommerce@premindustries.in or call us at +91 8447247227.
5. Policy Changes
Prem Industries India Limited reserves the right to modify or update this Return and Exchange Policy at any time. Any changes will be effective immediately upon posting on our website. You are responsible for periodically reviewing this policy.
When you make a purchase from us, you acknowledge and agree to abide by the terms and conditions detailed in this policy. We appreciate your business and are dedicated to providing you with quality packaging solutions and excellent customer service
When you make a purchase from us, you acknowledge and agree to abide by the terms and conditions detailed in this policy. We appreciate your business and are dedicated to providing you with quality packaging solutions and excellent customer service